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I cannot select 4K not 8K to record video

Derimonster
Star I
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version: 17.0823.2007.58
Rooted or not: NOT
Frequency of Occurrence: since new, had only 6 days
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I cannot see where I can select 4K or 8K video? They only resolution is FH or HD?
Where can I find this option? Or have I bought a fake phone.
At the top I can only select FD or HD?
please can someone help explain?
7 REPLIES 7

John_p
Rising Star I
Derimonster

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 3
  2. Firmware Version: 17.0823.2007.58
  3. Rooted or not: NOT
  4. Frequency of Occurrence: since new, had only 6 days
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I cannot see where I can select 4K or 8K video? They only resolution is FH or HD?

Where can I find this option? Or have I bought a fake phone.

screenshot-20201001-203104465.jpg

At the top I can only select FD or HD?

please can someone help explain?


I cannot select 4K not 8K to record video
When you tap hd you are supposed to get all the options of 4k,8k etc etc .

Anders_ASUS
Hall of Fame III
Derimonster

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 3
  2. Firmware Version: 17.0823.2007.58
  3. Rooted or not: NOT
  4. Frequency of Occurrence: since new, had only 6 days
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I cannot see where I can select 4K or 8K video? They only resolution is FH or HD?

Where can I find this option? Or have I bought a fake phone.

screenshot-20201001-203104465.jpg

At the top I can only select FD or HD?

please can someone help explain?


I cannot select 4K not 8K to record video
Please make a screen recording. Maybe then I can see why

Derimonster
Star I
Here is the video

Derimonster
Star I
I cannot see the 8K option