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ASUS ROG PHONE 3 FINGERPRINT SENSOR IS NOT VISIBLE AT ALL AFTER SCREEN REPLACEMENT FROM SERVICE CENT

Please tell us some basic information before asking for help:
Model Name: ASUS ROG Phone 3
Firmware Version: WW_Phone-17.0823.2104.147
Rooted or not: Non Rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): NA
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

Please help #moderators.

ARP_ASUS
Community Legend II
Hi roykaushik.kr.kr.kr,
Perform below steps:
Update software if not done already.
Check under Safe mode
Run SMMI test to check possible hardware issue
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
Factory reset your phone.

If nothing works, revert back I can take your details and share with service for a check.