ZenScreen Go MB16AP - Power Button Unresponsive

[BryanR]

System: Zenscreen Go Portable Monitor
Battery or AC: Battery and AC
Model: MB16AP
Frequency of occurrence: Two (2) times before initial servicing. One (1) time after servicing.
Reset OS:
Screenshot or video:
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Detailed description：

[Blake_ASUS]

Hello Bryan,
Please kindly provide RMA number or product SN in the PM I send you.
Thank you.