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Product Registration Failed: Product is already registered

Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
Detailed description:
562 REPLIES 562

Star I
I also have this issue, it says my serial number has already been registered.

Seems the same for me. I bought the laptop as new so I wonder how is it even possible? SN: N6NXCV17E38026C.

Star I
i have the same issue any help ?
syed humair

In my case...i had received a used laptop from Flipkart. He had already registered with his email. I knew it was used because some packaging material was missing in the box and laptop had fingerprint marks. Later i contacted customer care and my suspicions were confirmed. The seller just forwarded me a laptop someone returned.
I wanted a replacement, but i got it for dirt cheap in a sale during the silicon shortage so I decided to keep it. It did not have any defects.
I called customer care and asked them to register the laptop under my email. they asked me to provide some details then the device was registered under my email with warranty and all.

Star I
hi I have same case with my zenbook
please help me out