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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
568 REPLIES 568

Falcon_ASUS
Moderator
Moderator
m1hn3a

Hello,

I have same issue, can you help me please?

Thank you!


View post
natashacbr

I'm having the same issue trying to register my motherboard.

I'd love some help to get it registered as well.


View post
itstommyvu

Hello,

I just bought an open box ASUS ROG STRIX desktop from Micro Center today. I also encountered the same "Product registration failed" error.

product-registration-failed-png.png

Thanks.


View post
skecapo267

https://zentalk.asus.com/en/discussion/comment/194518#Comment_194518

im also having this problem whats the proper steps


View post
@m1hn3a , @natashacbr , @itstommyvu ,@skecapo267
Hi all
Please check your PM.
Thank you.

shaqib87
Star I
1517f18f-b73a-424a-9b68-eea2d4876aa9.jpeg
Some guy ordered Gaming Desktop and returned it immediately but in the meantime he registered the serial on his name and locked Windows 11 with his email ID. I managed to delete his profile on Win 11 but struggling to register Serial number on my account.
Please Falcon_Asus erase the old details so I can register the serial on my account. Details has been sent through PM. Please check it.
Thank you

Kshitiz2001
Star I
LaZerLoRds

https://zentalk.asus.com/en/discussion/comment/192082#Comment_192082

Hello can I get the help with same issue


View post
i am having the same issue , can you please help me out ?

Falcon_ASUS
Moderator
Moderator
Kshitiz2001

https://zentalk.asus.com/en/discussion/comment/193648#Comment_193648

i am having the same issue , can you please help me out ?


View post
@Kshitiz2001
I have sent you a message, please check.
Thank you.

Lohith123
Star I
Hi
I recently bought Rog m16 from bestbuy as openbox. when I tried to register the product on Asus website or myasus app it said the product is already registered. I need some help no how to get the product registered on my ID.
Thank you!