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Product Registration Failed: Product is already registered

Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
Detailed description:

Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

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562 REPLIES 562

Community Legend II
Hi @iamdee @oliverlyon279 @apekshamehta27 ,
Please check your PM.
Thank you very much.

I just got my new laptop, bought open box from Best Buy and I'm having the same error message pop up that my product is already registered.

help me too pls

Community Legend II
Hi @desert_tree_23 & @viktorhamonangan ,
Please check your PM.
Thank you.

Star I
Hello, can you help me too, I have the same problem