Problem with the fan

[samuconlo]

System: Windows 10
Battery or AC: default
Model: Tuf gaming fx505dt
Frequency of occurrence: Always when I perfom the hardware diagnostic
Reset OS: Not in my plans!
Screenshot or video:
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Detailed description：I have a problem on my new asus tuf fx505dt. It's just the second day since I bought it, I ran a hardware diagnostic and it tells me there is a problem with the fan, what can I do to fix this?

[samuconlo]

Blake_ASUS

Hello samuconlo,

May I have the "version" of your BIOS, ASUS System Control Interface driver and My ASUS App?

Thank you.

View post

I already did all that. What else can I do?

[Blake_ASUS]

Hello samuconlo,
May I double checked if your BIOS is 315, ASUS System control interface V2 driver is V2.2.29.10 and My ASUS is 2.2.41?
This issue has been reported.
Thank you.

[samuconlo]

Yes, I already checked. So, should I bring the laptop under warranty? I've only been with the laptop for a few days.

Blake_ASUS

Hello samuconlo,

May I double checked if your BIOS is 315, ASUS System control interface V2 driver is V2.2.29.10 and My ASUS is 2.2.41?

This issue has been reported.

Thank you.

View post

[Blake_ASUS]

Hello samuconlo,
No need so far.
This issue has been reported and under investigation.
Thank you.

[samuconlo]

Blake_ASUS

Hello samuconlo,

No need so far.

This issue has been reported and under investigation.

Thank you.

View post

Ok thanks