Laptop keyboard,External keyboard,Mouse stops responding and working for a minute,then get normal...

[Immortalsoul]

So basically from yesterday a problem started where my pc's keyboard, external keyboard, external mouse stops working but the touch pad works. This problem happens randomly and persists for a min or two and this is so annoying and I can't find any fix online...

[Immortalsoul]

When I remove the external device then it gets fixed instantly but if I keep it,the problem stay for about a minute and then gets fixed y itself

[Immortalsoul]

I have tried everything but this issue happens 3-4 times a day at any random time.

[Falcon_ASUS]

Immortalsoul

When I remove the external device then it gets fixed instantly but if I keep it,the problem stay for about a minute and then gets fixed y itself

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@Immortalsoul
If the external device is removed, the problem will be eliminated immediately. I would suggest you to check the external devices one by one, or cross test.
If you are inconvenient to test one by one,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

[Immortalsoul]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/221739#Comment_221739

@Immortalsoul

If the external device is removed, the problem will be eliminated immediately. I would suggest you to check the external devices one by one, or cross test.

If you are inconvenient to test one by one,  I would suggest you bring back your laptop to our service center.

The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused. 

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Sir can the external device affect my laptop's keyboard because when this issue occur the laptop's keyboard also doesn't response but the touch pad does so my question is could a external device cause internal keyboard to not response?
Or does it have something to do with my motherboard, can my motherboard be damage by any means cause I have taken a lot of care of my laptop and have never noticed any smoke or burn or anything and this issue also arose 10-15 days ago.

[Falcon_ASUS]

Immortalsoul

https://zentalk.asus.com/en/discussion/comment/221933#Comment_221933

Sir can the external device affect my laptop's keyboard because when this issue occur the laptop's keyboard also doesn't response but the touch pad does so my question is could a external device cause internal keyboard to not response?

Or does it have something to do with my motherboard, can my motherboard be damage by any means cause I have taken a lot of care of my laptop and have never noticed any smoke or burn or anything and this issue also arose 10-15 days ago.

View post

@Immortalsoul
The use of an external keyboard may indeed make some functions of the built-in keyboard not work properly, but it should not be all. According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.