12-02-2024 10:19 AM
12-02-2024 04:53 PM
@Arti5
May I know the full model of the laptop you are using?
[Windows 11/10] How to check the model name and BIOS version
Regarding the issue you mentioned, we recommend referring to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Computer Wired Network (Ethernet) Issues
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues
Sorry for any inconvenience it may be caused.
12-02-2024 09:39 PM - last edited on 12-03-2024 05:02 PM by Falcon_ASUS
Hi,
here is the attached image hope I get this fixed , I can’t even have WiFi or cable connection net
hardware software doesn’t have issue as I checked it with command centre
12-03-2024 05:05 PM
@Arti5
We recommend that you refer to the FAQ to check if there are any errors with the wired/wireless network hardware devices in Device Manager, or to uninstall and reinstall the drivers.
** If you are currently unable to access the internet, we suggest using another device with internet access to download the necessary files from the download section. Then, transfer the files to a USB drive and connect the USB drive to your computer to install the drivers.