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I don't like this account name I have been given here on ZenTalk

jidanni
Star II
I don't like this account name I have been given here on ZenTalk: "ZT-2738728e".
Please change it to "jidanni".
Why do others get to choose their names, but I am stuck with this ugly one?
5 REPLIES 5

Rosdyana_Kusuma
Community Manager
Community Manager
ZT-2738728e

I don't like this account name I have been given here on ZenTalk: "ZT-2738728e".

Please change it to "jidanni".

Why do others get to choose their names, but I am stuck with this ugly one?


I don't like this account name I have been given here on ZenTalk
Hi @ZT-2738728e , you can change your name using this URL (https://zentalk.asus.com/en/profile/edit)
Cheers!

jidanni
Star II
I figured out what the problem is.
See this picture:
20211026t081408.jpg
Who would have imagined that we are actually looking at TWO links, not one.
All users will guess they should click on their username to learn more.
Nobody will guess that they instead should click on the bird icon.
In fact, one has a mouseover, the other doesn't, too.
Please somebody tell someone the website needs a redesign.

jidanni
Star II
OK, now let's talk about what happens when you click the bird.
20211026t083013.jpg
There is no way to get to the page https://zentalk.asus.com/en/profile/edit .

I.e., https://zentalk.asus.com/en/profile/edit is a great page. And indeed I can see I can quite simply change my username there.

However, without you having mentioned that link, the average user has NO WAY OF GETTING THERE ON HIS OWN. There is simply no way, clicking around the website, to arrive on https://zentalk.asus.com/en/profile/edit !!

Falcon_ASUS
Moderator
Moderator
jidanni

OK, now let's talk about what happens when you click the bird.

20211026t083013.jpg

There is no way to get to the page https://zentalk.asus.com/en/profile/edit .

I.e., https://zentalk.asus.com/en/profile/edit is a great page. And indeed I can see I can quite simply change my username there.

However, without you having mentioned that link, the average user has NO WAY OF GETTING THERE ON HIS OWN. There is simply no way, clicking around the website, to arrive on https://zentalk.asus.com/en/profile/edit !!


View post
@jidanni
Regarding the design suggestions of the website, I will give feedback to the relevant department.
May I ask if the ID has been changed but the display still shows ZT-2738728e?
Or please clear the browser cache and log in again.
Thank you.