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Grey lines and flicker on webcam when using AC power

Rippleffect
Star I
System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406) BIOS 308
Battery or AC: AC
Model: Zephyrus S GX701GVR_GX701GVR
Frequency of occurrence: Always
Reset OS: No
Screenshot or video: No
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Detailed description:Hi, just like multiple people on this forum, I'm having a problem with my webcam. When my Zephyrus S is plugged on AC and I use a webcam, there are constant grey lines and flickers. I updated my BIOS to the latest available: BIOS 308 but the problem persists. As this is a new laptop and I really need to use my webcam for homeworking, can you provide a solution? Thanks in advance.
3 REPLIES 3

Blake_ASUS
Community Legend II
Hello Rippleffect,
Please kindly provide SN and a video of the issue in the PM I send you.
Thank you.

Rippleffect
Star I
Hello Blake_ASUS,
PM sent!

Blake_ASUS
Community Legend II