FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[ZT-8b1d8a65]

Dear @Blake_ASUS , @Falcon_ASUS
I got the problem with my laptop' serial number after a bios update. It has been changed into SSNN123456789123456 :)). I do not know why. Could anyone send to me an firmware to fix it?
Laptop: FA506QM
Version bios: 305
Windows 10 64bit
Thank you for your help.
Best wishes.

[Blake_ASUS]

ZT-8b1d8a65

Dear @Blake_ASUS , @Falcon_ASUS

I got the problem with my laptop' serial number after a bios update. It has been changed into SSNN123456789123456 :)). I do not know why. Could anyone send to me an firmware to fix it?

Laptop: FA506QM

Version bios: 305

Windows 10 64bit

Thank you for your help.

Best wishes.

View post

Hi there,
PM sent. Please kindly check.
Thank you.

[ZT-8b1d8a65]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/185248#Comment_185248

Hi there,

PM sent. Please kindly check.

Thank you.

View post

Thank you so much. I will also reply you in PM.

[pierrelion1997]

@Blake_ASUS Hi,
Sorry for not answering your quote a month ago, I didn't see the notification. I have the same spec as the others with the same problem, namely:
The fn + arrowUp / arrowDown stopped working after updating through Windows Update
The serial number is this weird SSN12345678901234567
My BIOS version is FA706QM.307.
Thank you for your time & cheers!
Pierre

[Blake_ASUS]

pierrelion1997

@Blake_ASUS Hi,

Sorry for not answering your quote a month ago, I didn't see the notification. I have the same spec as the others with the same problem, namely:

• The fn + arrowUp / arrowDown stopped working after updating through Windows Update
• The serial number is this weird SSN12345678901234567

My BIOS version is FA706QM.307.

Thank you for your time & cheers!

Pierre

View post

Hi there,
Please check the PM I sent you.
Thank you so much.