FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[AshDee]

Hello @Blake_ASUS . I just saw this post regarding the RGB issue. I have the same issue. SInce I don't use the RGB light I had ignored the problem.

Here are my system details
BIOS ver- FA506QR.408
Asus SysConInt- 3.0.12.10
SN - MyASUS (SSN12345678901234567)
Sticker on the laptop- M1NRCX00L106025

[Blake_ASUS]

AshDee

Hello @Blake_ASUS . I just saw this post regarding the RGB issue. I have the same issue. SInce I don't use the RGB light I had ignored the problem.

Here are my system details

BIOS ver- FA506QR.408

Asus SysConInt- 3.0.12.10

SN - MyASUS (SSN12345678901234567)

Sticker on the laptop- M1NRCX00L106025

View post

Hello AshDee,
Thank you for the information.
I have reported your case and waiting for the solution.

[Howlstar]

Hello i did the update everything is fine now ! thanks you

[morten1969]

Dear @Blake_ASUS ,
I have the same issue. Every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.
My sn has also changed to: ssn12345678901234567
Could you send me the fix please.
model : TUF Gaming A15 (FA506QM.307)
SN: M2NRCX00847505D
Thank you.

[Blake_ASUS]

morten1969

Dear @Blake_ASUS ,

I have the same issue. Every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.

My sn has also changed to: ssn12345678901234567

Could you send me the fix please.

model : TUF Gaming A15 (FA506QM.307)

SN: M2NRCX00847505D

Thank you.

View post

Hello Morten,
The case has been reported. I will keep you updated.
Thank you.