FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[pierrelion1997]

Hi,
Just commenting so that when a fix is found I get the news.
Cheers.

[omkardavari1999]

Diskun

https://zentalk.asus.com/en/discussion/comment/166415#Comment_166415

You are right, apparently they have removed the BIOS section from the Support downloads for both FA506QM and QR. There is only utilities now. PD Firmware Hotfix V005 for the QR still shows in the list tho.

It looks like Asus screwed up badly with the BIOS updates and thus decided to remove them altogether. Let's hope we get a fix soon 😕

edit: I found that at least they kept BIOS v406 for the FA506QR apparently, but it's hidden:

/pub/ASUS/GamingNB/FA506QR/FA506QRAS406.zip

The others are missing from both the support page and URLs.

https://zentalk.asus.com/en/discussion/comment/166337#Comment_166337

Please see above, Blake. We'd like a little bit of transparency at this point, please. And access to previous BIOS versions if possible. Thanks.

View post

Did you get a solution?. I am also facing the same problem in my Asus A15 Tuf gaming FA506QM

[migadeth]

@Blake_ASUS can you send me the PM? I have the same problem.

[duchieulp]

@Blake_ASUS I happened to have the same exact issue since yesterday. can you send me the fix?

[Blake_ASUS]

Hello @pierrelion1997 , @omkardavari1999 , @migadeth and @duchieulp ,
May I know when did you find this issue?
Was there any BIOS update recently? Was it by Windows update or manual update from our support website?
Thank you.