FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
========================
Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[yves_vds]

Hi Blake,
Thanks for the update.
Yes, I am interested in the remote solution.
Many thanks!

[Tokisaki]

Blake_ASUS

Hi Yves,

The fix has been released, just the way of implementation is different.

So you would like to wait for the remote solution?

Thank you.

View post

Hi Blake,
I met this issue too, where is the URL for downloading patch?
Thank you.

[yeulagitakg]

Blake_ASUS

Hi Yves,

The fix has been released, just the way of implementation is different.

So you would like to wait for the remote solution?

Thank you.

View post

please check your DM sir !

[yves_vds]

yves.vds

Hi Blake,

Thanks for the update.

Yes, I am interested in the remote solution.

Many thanks!

View post

Hi Blake,
For the sake of clarity... I am not really sure what you meant by remote solution. What I would like is to download the fix and update the sytem myself.
Thanks,
Yves

[Blake_ASUS]

Tokisaki

https://zentalk.asus.com/en/discussion/comment/168885#Comment_168885

Hi Blake,

I met this issue too, where is the URL for downloading patch?

Thank you.

View post

Hi Tokisaki,
Please share the product SN in the PM I send you.
Thank you.