FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Blake_ASUS]

So both of you bought the non-OS device?

Hello Diskun,
I would need your product SN as well.
Please share it in the PM I send you.
Thank you very much.

[Diskun]

Serial Sent via PM.

[rnogueira611]

Hello everyone, my bios version is 305, but in asus support page it doesn't appear anymore, I'm guessing that was the update that cause this problem, is it possible to go back to ver 304?
And yes, I bought the pc with no OS installed on it.
Best regards

[Blake_ASUS]

rnogueira611

Hello everyone, my bios version is 305, but in asus support page it doesn't appear anymore, I'm guessing that was the update that cause this problem, is it possible to go back to ver 304?

And yes, I bought the pc with no OS installed on it.

Best regards

View post

You may use easy flash to downgrade BIOS.
Thank you.

[rnogueira611]

Hello everyone, can you acess the bios ver304 file?
"FA506QM/FA506QMAS304.zip"
https://dlcdnets.asus.com/pub/ASUS/GamingNB/FA506QM/FA506QMAS304.zip
It says "Not found 404", help please :))