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Facing automatic switch off problem in Asus zenfone 3

AlexBrian
Star I
Please tell us some basic information before asking for help:
Model Name: ZENFONE 3 ZE520KL
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: EVERYTIME I SWITCH ON IT GOES BLACK
APP Name & APP Version (If your issue relates to the app): NONE
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I Have tried resetting the phone, Rebooting to safe mode and all such troubleshooting stuff. But the problem still persist unable to access my phone. Kindly help ASAP

1 REPLY 1

Falcon_ASUS
Moderator
Moderator
AlexBrian

Please tell us some basic information before asking for help:

  1. Model Name: ZENFONE 3 ZE520KL
  2. Firmware Version:
  3. Rooted or not: NOT
  4. Frequency of Occurrence: EVERYTIME I SWITCH ON IT GOES BLACK
  5. APP Name & APP Version (If your issue relates to the app): NONE

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I Have tried resetting the phone, Rebooting to safe mode and all such troubleshooting stuff. But the problem still persist unable to access my phone. Kindly help ASAP


Facing automatic switch off problem in Asus zenfone 3
@AlexBrian
according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.