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Crashing games on ASUS TUF A15 FA506IV-AL039 on Turbo Mode

Makatanka
Star I

‎12-29-2022 02:05 AM

System: Windows 10 PL 64-bit
Battery or AC: Both
Model: FA506IV-AL039
Frequency of occurrence: REGULAR
Reset OS: YES
Screenshot or video: NO
Specs: Ryzen 9 4900H ; RTX 2060 ; 32GB RAM 3200MHz GOODRAM ; 1TB NVME.8 WD SN530
========================
Detailed description：Hi! I have the same problem in this topic: https://zentalk.asus.com/en/discussion/45080/game-crashing-on-tuf-a15-fa506iu-while-activating-turbo...
And when i use the msi afterburner and i do a little bit underclock gpu -15Mhz ; vram -15Mhz, most games works fine, sometimes for other games i must set more (-20-25mhz) and everything is stable. I have question for community and asus service, it is normal, or it is manufacturing defect? Is there already a solution to this problem? My laptop is on warranty until February 2023. Sorry for my english...  Please help...
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2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

‎12-29-2022 05:57 PM

Makatanka
  1. System: Windows 10 PL 64-bit
  2. Battery or AC: Both
  3. Model: FA506IV-AL039
  4. Frequency of occurrence: REGULAR
  5. Reset OS: YES
  6. Screenshot or video: NO
  7. Specs: Ryzen 9 4900H ; RTX 2060 ; 32GB RAM 3200MHz GOODRAM ; 1TB NVME.8 WD SN530

========================

Detailed description：Hi! I have the same problem in this topic: https://zentalk.asus.com/en/discussion/45080/game-crashing-on-tuf-a15-fa506iu-while-activating-turbo...

And when i use the msi afterburner and i do a little bit underclock gpu -15Mhz ; vram -15Mhz, most games works fine, sometimes for other games i must set more (-20-25mhz) and everything is stable. I have question for community and asus service, it is normal, or it is manufacturing defect? Is there already a solution to this problem? My laptop is on warranty until February 2023. Sorry for my english...  Please help...


Crashing games on ASUS TUF A15 FA506IV-AL039 on Turbo Mode
@Makatanka
If you have tried a system restore and the problem persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help.
The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 
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Makatanka
Star I

‎01-01-2023 06:23 AM

Falcon thx for the answer. Someone have some other ideas?
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