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ASUS TUF Dash F15 Crash/Black Screen

JeremyT
Star I
System: ASUS TUF DASH F15, Windows 11
Battery or AC: Both
Model: FX517ZR
Frequency of occurrence: Between 10 minutes to an hour.
Reset OS: Yes
Screenshot or video:
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Detailed description:Black screen/crash during gameplay, tried reinstalling and uninstalling drivers several times. This has happened on other games as well, seems to crash after a bit of gameplay. It has to be hard reset each time.
2 REPLIES 2

Falcon_ASUS
Moderator
Moderator
JeremyT
  1. System: ASUS TUF DASH F15, Windows 11
  2. Battery or AC: Both
  3. Model: FX517ZR
  4. Frequency of occurrence: Between 10 minutes to an hour.
  5. Reset OS: Yes
  6. Screenshot or video:

========================

Detailed description:Black screen/crash during gameplay, tried reinstalling and uninstalling drivers several times. This has happened on other games as well, seems to crash after a bit of gameplay. It has to be hard reset each time.


ASUS TUF Dash F15 Crash/Black Screen
@JeremyT
According to your description, it may be caused by the overheating of the laptop.
I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help.
The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

ZenBot
Community Manager
Community Manager
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