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ASUS G14 KEYBOARD LIGHT NOT TURNING OFF

edertentori
Star I
Battery or AC: BOTH
Model: ASUS G14
Frequency of occurrence: ALWAYS
Reset OS: YES
Screenshot or video:
System: Windows 10
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Detailed description:After RMA because of a problem with the screen, the keyboard is not turning of even when pressing fn + down arrow, very other "asus" function works correctly, and I've done EVERY update in "My Asus" App.
1 REPLY 1

Blake_ASUS
Community Legend II
Hello edertentori,
May you enter BIOS and set to default again?
If the problem still persist, please kindly send the device to our service center again to adjust it.
Sorry for the inconvenience caused.
Thank you very much.