ZenWiFi Pro ET12 - Settings don't stick

[WebMaximus]

I have a pair of ZenWiFi Pro ET12 routers where one is working as the router with an Ethernet connection to the Internet and the other one, acting as a node. Recently, I've been having problems making changes I do to the configuration stick.

For instance, when trying to rename a device on the network, after changing the name of the device via the General-AIMesh menu and pressing the Apply button, the name immediately reverts back to the original name. I've also seen the same thing when trying to add/remove devices to/from the WiFi Blacklist and same thing for adding and removing devices to/from the Manually Assigned IP around the DHCP list. Same thing regardless if I'm using the web interface via my Windows 11 PC or the Android app.

I've managed to make it work a couple of times by performing a System Reboot. On a few occasions though when doing a system reboot, I ended up with the router being in 'Ready to be setup' mode where it for whatever reason lost the name of the WiFi and the password. Where I had to put these in again in order for devices being able to reconnect.

Back in 2022 when I bought the pair of routers, I never saw any of these issues. So not really sure what happened and why. Both devices are on firmware version  3.0.0.4.388_24610-gd86af63.

Thinking if doing a complete factory reset would solve the issue or do you guys have any other ideas?

It's truly annoying because part from this, this AIMesh setup with one device working as a router and the other one as a node works really well in providing great WiFi speeds for all devices connected.

With many thanks in advance for your advice and help!

[Aureliannn_ASUS]

Hi @WebMaximus ,

we sincerely apologize for the issue you are experiencing. 

To better understand your situation, please help us confirm the following:

1. Does this issue occur on a specific firmware version?
2. What network settings are you trying to configure? Could you provide more details about the issue and the steps leading up to it?
3. Can you try performing a hard reset on your router to see if the issue is resolved?

If the problem persists after resetting, please report the issue through the system so we can further investigate.
You can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.

[WebMaximus]

Hi there and thanks for reaching out to assist me.

You will find answers to your questions in my initial post above.

As for performing a hardware reset, can you please confirm the steps to accomplish this? I assume it's this option?

[jzchen]

That option is somewhat new, as the description on top hasn't been revised to explain what the first option does.  I believe Method 2 is the main way I've reset:

https://www.asus.com/us/support/faq/1039078/

[WebMaximus]

Many thanks, will give it a try 👍