03-19-2025 12:45 PM
After updating the firmware to 3.0.0.4.388_24709-g15d5e47 on my XT9 mesh system (3 nodes), the Guest Network stopped working for older devices, including:
The main (non-Guest) network works fine for these devices. The Guest Network, however, only works for Wi-Fi 6-capable devices.
Before the firmware update, all my devices could connect to the Guest Network without any issues. The problem started after the upgrade.
Disabling Wi-Fi 6 compatibility (Wireless -> General -> 802.11ax / Wi-Fi 6 mode -> Disable) didn't help—older devices still can't connect.
Any idea how to fix it?
P.S. I connected a cheap Wi-Fi 6 travel router to one of the XT9 nodes via Ethernet and created my own Guest Network. It works with all my older devices... but c'mon, Asus.
03-20-2025 07:02 PM
Hi @nihil ,
Thank you for your inquiry.
To better understand the guest network connectivity issue you are experiencing, please provide the following information:
Please follow the steps below to report the issue, and we will assist you:
Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.
If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.
Thank you for your cooperation.
3 weeks ago
I can confirm the exact same issue with my XT8 mesh system after upgrading from 3.0.0.4.388_24688 to 3.0.0.4.388_24709.
All my smart home devices, like lightbulbs etc., are unable to (re)join the 2.4GHz guest network.
@Aureliannn_ASUS can the team investigate and issue a fix for this please?