01-04-2025 06:46 PM
First post here so bear with me if I miss anything. Since purchase, my RT-BE92U has been plagued with the same issues others have posted here. Up until the new firmware version dropped, I was having constant problems with network stability. I am currently running the latest firmware version (3.0.0.6.102_37435) and a lot of the issues seem to have been resolved except for one. Before the firmware update, I was seeing intermittent thermal zone errors in the system log. Since applying the update, I am consistently getting the following errors that appear every 3 seconds exactly:
Jan 4 18:29:52 kernel: read_bpcm_reg_direct_keyhole: Wait for completion failed, devAddr 0x3, offset 24, idx 2
Jan 4 18:29:52 kernel: thermal thermal_zone0: Failed to get RAIL 0 temperature, ret=256
Jan 4 18:29:52 kernel: thermal thermal_zone0: Failed to get temperature, ret=-1
Jan 4 18:29:52 kernel: thermal thermal_zone0: failed to read out thermal zone (-1)
On occasion, the errors coincide with a drastic decrease in wireless network performance. Under normal conditions, when connected to the 6GHz network, my wireless network download speed averages around 1100Mbps. This will drop to a nearly unusable 2-3Mbps. The 2.5GHz and 5GHz networks also see a decrease in speed to around the same 2-3Mbps. Wired clients seem unaffected. Once I perform a hard reset to the router, it seems to correct the speed issue for a while, but the thermal zone errors continue to persist. This seems to happen anywhere from once a week, to every day. Performing a hard reset isn't something I want to nor should have to keep doing to correct the issue every time it happens. Please let me know if there is anything else I can do to stop this from happening. I am getting very close to returning this router and exchanging it for a different brand. Thanks.
a month ago
That's great! Anyway, I can't believe that the Asus QA and development teams are not able to reproduce this problem themselves.
a month ago
Hi all,
Thank you for your patience.
We have received the inquiry and conducted an initial investigation.
Our engineering team has determined that the temperature reading anomaly you are experiencing does not indicate that the router is overheating or under high stress. At this time, it appears that this issue does not affect the normal operation of the router.
Therefore, if you are not experiencing any abnormalities in router operation, such as disconnections or slow speeds, you can temporarily ignore this error message.
We will continue to monitor this issue and will notify you as soon as we have a further update.
Thank you.
a month ago
Regardless of the fact that the temperature anomaly may not affect operations, it is definitely true that many users here are experiencing random reboots throughout the day. Problem is that the logs are not able to give us sufficient information about what triggered the reboots. Is the Asus team able to reproduce the reboot issue? And are you guys able to add more troubleshooting information to pinpoint the problem and resolve it?
a month ago
Just to add-on.
For my case, It did not happen any random reboot during the high CPU usage on single core , thermal log issue
a month ago
@Aureliannn_ASUS what of all the other faults reported here with this router? Your company has just asked me to try firmware 9.0.0.6.102_37748-gfbf31f3_1130-g8acd2_BB0B which out of desperation I have now loaded. I cannot work from home with all the reboots, wifi drops and other failures. The thermal errors were the least of my concerns.