04-19-2025 04:38 AM
i brought the RT-BE92u router, after setup and use for one day. The router keep on restarting. and i try to use the WPS factory reset, the router still keep restart so i cannot access the router to see whats going on
Any suggestion how to solve this issue. I search from internet that a lot of forum talk about this model have restart problem. I use a number of ASUS router before, this is the first time i a facing this serious problem.
04-22-2025 12:03 AM
Hi @SamTsui ,
Regarding the reboot issue you are experiencing with your router, to accurately assess the situation and provide assistance, please help us confirm the following information:
Are your devices currently connected to the router via a wired or wireless connection? If you change the connection method, does the issue still occur?
If the problem persists, we kindly request that you submit the relevant logs through the system's built-in feedback function at the moment the issue occurs. This will allow our technical team to conduct an in-depth analysis.
Please follow the steps below to report the issue, and we will assist you:
Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.
If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.
Thank you for your cooperation.