Hi @bneuha ,
could you please provide a screenshot showing the unstable order of the account list in the USB application for our reference? Also, when this issue occurs again, please use the system's built-in feedback function to record the situation at that time and send it to us.
Please follow the steps below to report the issue, and we will assist you:
- Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
- Click on "System Administration" and select "Problem Report."
- Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
- Please read and agree to the privacy policy and relevant service terms.
- Click "Send" to submit your form.
Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.
If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.
Thank you for your cooperation.
