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RT-AX53U

Freezedj
Star I

After each reboot settings are cleared to factory defaults fw 3.0.0.4.386.68691 did not have this issue

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Freezedj ,

the official has released a latest Firmware version 3.0.0.4.386_69021 on 8/21

Please try update to the latest version, then confirm whether the issue still occur.

Thank you.

View solution in original post

6 REPLIES 6

Aureliannn_ASUS
Moderator
Moderator

Hi @Freezedj ,

may I ask whether you have update the firmware to version 3.0.0.4.386_69020?

May I ask when did the issue occur?

Have you try to rest your router?

[Wireless Router] How to reset the router to factory default setting? | Official Support | ASUS Glob...

Thank you.

Freezedj
Star I

Hi it started when i updated to 3.0.0.4.386_69019 yes i have that fw 3.0.0.4.386_69020 ver installed 

Even tried hard facrory reset it did not help

Hi @Freezedj ,

based on your issue, it is suggest that you sent a feedback log.

If you have any issues/ questions/suggestions when using ASUS router, you can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.