New XT9 - WAN and Ethernet Ports Not Working????

[AtlChris1970]

So, I purchased a new 2-pack of XT9s and I spent most of yesterday evening attempting to set them up and it's been a problem. Basically, the WAN port and all of the ethernet ports don't register that I've plugged in a cable.

I've tried rebooting my modem and the router in various orders with various periods of waiting and nothing.

I have verified that if I hook everything back up to my old router using the same modem and cables, everything still works after I reboot the modem. It only doesn't work with the XT9.

I tried running diagnose and it reports my network is functioning correctly, when it clearly isn't.

Do I most likely have a defective unit, or is there something I should be trying that I'm not?

Any help would be most appreciated. Thank you.

[jzchen]

This is from the Troubleshooting section of the XT9 Manual:

Restart in this sequence:

1.  Turn off the modem.

2. Unplug the modem.

3. Turn off the router and computers.

4. Plug in the modem.

5. Turn on the modem and then wait for 2 minutes.

6. Turn on the router and then wait for 2 minutes.

7. Turn on computers.

If this doesn't get you any further then likely a call to ASUS support is needed.