New purchase & warranty expired

[Mutt]

Just purchased a new boxed & sealed RT-AX86U Pro through Amazon. I logged into my Asus account to register my new product & get informed that the warranty has expired.

Is this an error or a regular occurrence?

[Aureliannn_ASUS]

Hi @Mutt ,

since the product serial number contains personal information, it's not recommended to provide it in a public message.

Can you please provide the product serial number, a photo of the purchase invoice/receipt, and a screenshot of the screen where the serial number cannot be register, in the private message area?

Also, Please confirm whether you have registered the product following the steps in the link below.

How to register my ASUS product ?

Thank you.