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EBP15 Ping Problems

NumptyBoy
Star I

2 weeks ago

Hi,

I just bought a couple of EBP15 on the basis of recommendations online. 

I've upgraded to the latest firmware, which was 3.0.7.18 at the time of writing.

I've discovered a really annoying problem ...

If you change the IP address on the device from the default 192.168.1.50, it no longer responds to ping on the new address. You can connect to it on the new IP via HTTP/HTTPS, but nothing from ping.

I'm pretty sure I'm not the only one seeing this, so wonder if anyone has a work-around for this? 

Can anyone at ASUS confirm this is a known problem and a fix is on its way?

Thanks

ChIP

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1 REPLY 1

Aureliannn_ASUS
Moderator
Moderator

2 weeks ago

Hi @NumptyBoy ,

Thank you for reaching out to us! 

Regarding the issue with your ASUS EBP15, where you are unable to test network connectivity via the ping command after changing the IP address, but HTTP/HTTPS connections remain functional, we recommend checking the following:

Verify ICMP Protocol Settings

  1. Log in to the EBP15 management interface (use HTTP/HTTPS and input the new IP address).
  2. Navigate to the "Firewall" or "Security Settings" section and check if there is an option to allow or block ICMP responses (e.g., Enable Echo Reply).

Check Settings of Other Network Devices

  1. If the EBP15 settings are correct but ping still does not work, ensure that other devices in the network (e.g., router or computer) are not blocking ICMP packet transmission or responses.
  2. Temporarily disable the firewall on your computer to test if normal functionality is restored.
  3. Check if the router connected to the EBP15 has any security policies that block ICMP protocols.

If the issue persists after performing the steps above, please provide the following information to help us assist you further:

  • The IP addresses and network configurations (e.g., subnet mask, gateway) before and after the change.
  • The models and configuration details of connected devices (e.g., router, switch).
  • A network topology diagram of your current setup.

Thank you for your understanding and cooperation.

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