Asus ZenWIFI CT-8 2pack - WIFI dissapears

[jujaw]

Hey folks,

I have this set for almost 3 years and worked fine, suddenly it started to have an issue with WIFI.

A few times a week the WIFI disconnects and becomes undiscoverable, on existing and new devices.

Only a manual restart helps.

Does this means it is a faulty device?

Thanks

[jzchen]

What is the current firmware version installed?  Is it updated?  ASUS had been working hard to patch a security flaws towards the end of last year.  Due to this flaw malicious code could get in and one of the damages displayed was loss of WiFi signal.  BUT it was more severe as the user could not get a band to broadcast at all...

[Aureliannn_ASUS]

Hi @jujaw ,

thank you for your patience, and we apologize for the delayed response due to the holiday. 

To assist you with the issue, we would like to confirm the following:

1. Please check and confirm the firmware version of your router and ensure it is updated to the latest version.
2. Try switching to a different channel to avoid interference from nearby wireless devices.
3. When did this issue first occur? Did it happen right after purchase, or did it appear after a firmware update?
4. Please avoid placing the router near devices that may cause interference, such as microwaves or Bluetooth devices.

We recommend restoring the router to its factory settings and confirming if the issue has been resolved. 

You can refer to the FAQ link below for more details.

[Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
Thank you for your cooperation and assistance.

[jujaw]

It had something to do with the Trend micro protection that I enabled recently.

When I turned it off completely the issue had gone.

I'm using the latest firmware.