Asus Router BT10 - **WAN** VLAN Missing! Can't Connect to ISP via PPPoE

[Stuza]

Hey All,

This is for the WAN side, not LAN side QOS.

Just got a ZenWifi BT10 to move to Wifi 7. I've been using my existing XT12 perfectly well direct to the ISP with a PPPoE connection. The PPPoE connection requires a specific VLAN but, I that option is missing from the BT10.

Here's the kicker; on the BT10 I **sometimes** see the QOS box when making changes to the PPPoE but, it vanishes at almost the same time - like it thinks I don't need this option so it will hide it.

Any ideas, please?

edit: updated to latest firmware. 802.1Q isn't mentioned in the official manual and neither is VLAN.

[Aureliannn_ASUS]

Hi @Stuza ,

we’re very sorry to hear about the issue you encountered. To help us further investigate the problem, please submit a feedback report through your router's web interface using the steps below:

1. Connect your device (e.g., PC or laptop) to the router and open a browser to access: http://www.asusrouter.com
2. Log in to your router’s web interface.
3. Navigate to Administration > Feedback.
4. Fill out the form with the following details:
     - Your region
     - Your email address (required)
     - ASUS service/case number (if available)
     - Type of issue
     - Description of the problem
5. Read and agree to the privacy policy and terms of service, then click Submit.

If your internet connection is unavailable during the issue, the interface will generate a "Download offline data" link. Please download that data, compress it into a .zip file, and upload it to a cloud service (e.g., Google Drive) for us to analyze.

In addition, please send us the following details via private message:

• Product Serial Number
• Time the feedback was submitted
• The email address used in the feedback form
• The time when the issue occurred
• The MAC address of the affected device
• A network topology diagram of your current setup

Thank you for your cooperation.

[jzchen]

I believe the same function can be achieved using VLAN on the LAN settings?