AIMesh nodes erroneously reported as offline in web UI

[nsayer]

I have two AIMesh systems in different premises, one a pair of BQ16, the other 3 BQ16 and a BD5. In both places, the backhaul is wired (10GB, except for 2.5GB for the BD5), and is absolutely solid. The mesh works flawlessly so far as I can tell at all times.

Nevertheless, the web UIs sometimes show any of the mesh nodes as being offline. This despite those nodes being pingable and still having connected clients that continue to work perfectly well.

This is just an annoyance, but it does seem like it's a bug.

[Aureliannn_ASUS]

Hi @nsayer ,

Thank you for your inquiry. 

To better understand the Web GUI display node disconnection issue you are experiencing, please provide the following information:

1. Web GUI re-login test: Have you tried logging back into the Web GUI?
2. Node disconnection status confirmation: When the page displays a node disconnection, the actual node is not disconnected, correct?
3. Problem start time and firmware version confirmation: When did this problem start to occur?
4. Please confirm if all device firmware is updated to the latest version, and provide the device firmware version.
5. System problem report: Please use the system's built-in problem reporting function when the problem occurs, and provide the following information.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.

[nsayer]

1. This question doesn't make a lot of sense. I can always log into the web UI of the router in question from its own subnet. I cannot do so from any address of the opposite subnet.

2. This question makes no sense at all. There is no disconnection involved here. The site-to-site VPN is established at boot time and is intended to be always up.

3. This problem started the minute I got the pair of systems installed and has persisted to right now.

4. All nodes are up-to-date. The version is 3.0.0.6.102_36909-g07b37c3_1117-g956a4_BB0B.

5. I will be happy to do so, but I do not have a case number to give. All I have is this conversation. I have not attempted to contact support, because I shudder to think how impossible it will be to describe the situation to the low-level support technician I am likely to get.

[nsayer]

Also, I don't see a way to submit a problem report under the Administration tab. There is a "feedback" tab, but that says explicitly that you won't get a response from submitting anything there.

[nsayer]

Never mind. I found "Technical Support" as one of the drop-down menus on that "Feedback" tab and did it from both routers.