X670E-A Gaming wifi stopped posting

[bajan52]

Hi , new here.

I have been running an Asus X670e-A gaming wifi board with a ryzen 7 700x for a while with no issues.

Today the pc does not post and continually tries to restart.

Q-LED shows problem with vga, then vram.

I have removed external graphics card, removed, cleaned and replaced memory sticks and removed and replaced the cpu.

All the above work in another motherboard without any issues.

Any ideas as to the problems

[Jiaszzz_ASUS · Accepted solution]

Hello @bajan52 
Thank you for reaching out to us.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
Based on your description, in addition to referring to the manual to ensure all hardware is correctly installed—particularly confirming that the CPU pins are not bent—we recommend trying a minimal setup test:
Remove the chassis and install only the Ryzen 7 7700X CPU on the motherboard, using the integrated graphics output, the CPU cooler, a single RAM stick in the DIMM_A2 slot, and the PSU.

And clear CMOS before checking again if the system can boot into the BIOS.
If not, please attempt cross-testing with another CPU or memory module to verify further. Alternatively, you may need to consider sending the motherboard for repair.

Thank you.

[bajan52]

Hi @Jiaszzz_ASUS,

Thankyou for you reply, I did try all of the solutions you mentioned as advised by Asus support but still no post. support subsequently advised that it was a hardware issue and I should contact the seller.  I have since returned the motherboard for a refund.

On a separate note.  How can I remove the motherboard from my Asus account

Thanks

[Jiaszzz_ASUS]

Hello @bajan52 

We apologize for any inconvenience this issue may have caused.
As further assistance and confirmation of the product serial number involve personal data verification, I have DM you. 
Please check the PM inbox in the top-right corner at your convenience.

Thank you.