WRX90-E SAGE motherboard - KVM does not work within Asus Control Center Express at all

[no_target]

UPDATE:

1. THERE IS NO KVM ON THIS MOTHERBOARD USING ACCE even though it is advertised

UPDATE2:
I have confirmed that virtual media support does work within the AST2600 BMC web software. I used an NFS server to host a directory of images, and the BMC exports the .ISO images found there as virtual CDROM devices, which allows me to install an OS remotely. The above point is still true, the advertised ACCE functionality does not work, but the embedded option is superior to the ACCE software anyway, so this workaround is sufficient for my purposes. Asus should still fix their advertising issue, it is plain false. ACCE will not do KVM with this motherboard.

...

The KVM functionality is not usable at all within ACCE for the ASUS WRX90-E SAGE motherboard. I worked around the other issues, like default login credentials that no one at Asus support knows (Administrator/superuser, not admin/admin), and also tried to use the builtin https server running on the BMC, which lists itself as a ASMB11-iKVM, but that does not come with a license for the virtual media option, so it can not be used to remotely install an OS.

When I try to use the KVM functionality within ACCE, the error popup shows:
"This type of remote management controller is not supported. Only supports the following devices: RTK8117"
When trying after logging into the BMC within ACC, then selecting Remote Desktop, it states:
"Unable to connect to the client(KVM:<my_BMC_IP>)"
Very likely both of these errors are due to the ACC not supporting this BMC chipset.

[no_target]

The best workaround for this problem would be to use the embedded web based software in the BMC image itself, and indeed the KVM within that works fine. But the problem I ran into there is that there is a missing option for virtual media there so that I can not install an OS remotely. I'm trying to get the virtual media option to function in the embedded BMC software, I now see there is an option there to turn it on (it's off by default).

[Jiaszzz_ASUS]

Hello @no_target 

Thank you for reaching out to us.
Regarding the Pro WS WRX90E-SAGE SE, the official website specifies:

We recommend referring to the Pro WS WRX90E-SAGE SE support page > Manual & Document section, specifically the "IPMI EXPANSION CARD User’s Manual (English Edition) This IPMI Expansion Card Manual applies to ASUS...and refer to the setup instructions in Chapter 3.9.
In this manual, you will also find that the default username and password are both set to admin.

If you require guidance on setting up with ACCE, please refer to the ACCE User Manual. Please refer to the manuals and instructions above for setup.
Additionally, after confirmation with the relevant department, Pro WS WRX90E-SAGE SE does not support ACC.

If you encounter any issues during the process, kindly provide the specific setup requirements or objectives, along with screenshots of any discrepancies or error messages that deviate from the manual. This will help us better understand your situation and provide further assistance.

Thank you.

[no_target · Accepted solution]

The moderator’s information is incorrect for the default username and password, the user manual, and ACCE. Buyers of this motherboard should disregard this information, as the default username and password for the BMC are “Administrator/superuser” and not “admin/admin” as the mod’s post says. The correct user manual for this BMC is located here: ASMB11-iKVM not the link provided in the mod’s post. When using the web interface to the BMC, the login page title is “ASMB11-iKVM” as shown in the screen image:

 

The other content in the web interface matches the user manual. Note that in the correct manual, it says there are two admin accounts, and that one is Administrator/superuser and the other is admin/admin, but I found that only the Administrator/superuser account worked in the most recent BMC firmware. All of my attempts to use admin/admin (ACCE, ssh, web login) failed, while Administrator/superuser worked. @Jiaszzz_ASUS please go to your lab and actually try this for yourself and correct the post here so that your users are not subjected to much difficulty by this inaccurate information.

The ACCE software does not do KVM with the AST2600, as is clearly shown in the ACCE web page and indeed by the software itself. The ACCE will only do KVM with the RTK8117 BMC. As a result of ACCE not doing KVM for this BMC, ACCE is basically useless, and users should attach to the BMC controller directly using https://<dhcp_IP> for the controller. The built in BMC software for the AST2600 provides full KVM and management support needed to manage this one motherboard.

Since the product was advertised with support for ACCE, and considering that ACCE explicitly does not support this motherboard, any advertised management features exclusive to ACCE are not available. If you expected ACCE features like ACCE remote desktop when buying this board, you should consider returning it for a refund, as those features are not available.