ASUS MB16ACM Blinking when start the computer

[masterzone3D]

Hello to the community. I'm an happy user with my Portable Monitor MB16ACM with my MacBook Pro M1 Max. After some OS latest upgrade, I noticed that every time I'm starting the Macbook the monitor start to blinking by turn itself on and off...many times....it takes some blinking to stop to do...very annoying...

I checked the cable and all seems to be ok. It started with Sonoma OS...on the previously OS I don't remember this strange behavior...

Any tips?

[Aureliannn_ASUS]

Hi @masterzone3D ,

according to your question, may I ask if you have downloaded the driver package for your monitor? 

What version are you currently using? 

ZenScreen MB16ACM｜Monitors｜ASUS Global

Could you provide a video of the blinking issue for our reference? (Please provide an MP4 file). 

Are you using the cable that came with the monitor? Are you connecting it to a PC? Please provide the model for our reference. 

Thank you.

[masterzone3D]

Dear @Aureliannn_ASUS thanks for your replay:

according to your question, may I ask if you have downloaded the driver package for your monitor? 

I'm using the monitor with a MacBook Pro M1 Max and there is no updated driver for this model...I bought it on 2021 and I don't noticed any updated driver. I tried to connect it via PC with Windows 10 and there isn’t any update to install via asus softwares. 

Could you provide a video of the blinking issue for our reference? (Please provide an MP4 file). 

Sure, you can see what happen each time I start my Mac or I wakeup it from a stand-by...I tried to login into my account and the. monitor stop to blinking but sometimes continue to blinking after login into my account.

Are you using the cable that came with the monitor?

Yes I'm using the original cable, I tried with other high end cable but this not solve the problem

Are you connecting it to a PC?

Not PC but to a MacBook Pro M1 Max

Let me know
Alex

[Aureliannn_ASUS]

Hi @masterzone3D ,

thanks for providing the information.

Could you kindly provide the product serial number via private messege to me?

May I ask if you are using a USB 3.2 cable for the connection? 

If so, please assist in updating the following drivers to see if it can resolve the issue.

https://dlcdnets.asus.com/pub/ASUS/LCD%20Monitors/MB165B/ASUS_MB_Series_APP_for_macOS_11_12_and_13.z...

If the issue still persist, we'll passed your details on to our relevant backend team for analysis. 
Please be patient and wait for any updates or messages from us. 
Thank you.

[masterzone3D]

Dear @Aureliannn_ASUS, thanks for your replay, as you requested I sent you via PM my monitor serial number.
About cable, I'm using the original cable shipped with the monitor connected to my USB port on the MacBook Pro M1 Max that has 4 Thunderbolt ports.

I do not installed anything from ASUS because the monitor never had problem of connections or something else. I used it with a previously MacBook Pro and when I chanced my MacBook I connected the Asus monitor to this new one machine. This issue has started when installed latest OS, now I'm on Sonoma 14.5 and I'm not sure that ASUS driver are compatible with Sonoma...The driver and software you provided is more than two years old and is for OSX 11 and 12, now I'm on OSX 14 and I'm not sure it works properly.

Alex