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Knowledge Base Articles

[Lyra]How to judge the current status of Lyra from the LED color?

[Lyra]How to judge the current status of Lyra from the LED color?Please refer to the table below for detailed definitions of LED colors : StatusBluetoothLED ColorFlashingGeneralBooting up breathing with various colorsNBoot up complete (Bluetooth not ...

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[Lyra] How many Lyras should I have to get the best coverage of my house?

[Lyra] How many Lyras should I have to get the best coverage of my house?It is recommended to have max 5 Lyras in one Lyra network.  3 in 1 Lyra pack provides up to 6,000 sq ft (around 560 m²), basically covers most conditions but if you do have some...

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[Lyra][Trouble shooting] What can I do when the speed of Lyra drops?

[Lyra][Trouble shooting] What can I do when the speed of Lyra drops? When you find the speed of Lyra obviously drops or connection issue , please follow the below steps for troubleshooting:      1. Check the network map topology on your app to find w...

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[Lyra][Advanced] Does Lyra support VPN connection?

[Lyra][Advanced] Does Lyra support VPN connection?Category[Advanced] Does Lyra support IPv6 connection?[Advanced] Does Lyra support VPN connection?[Advanced] Does Lyra support self-formed VPN server for remote connection?[Advanced] Does Lyra support ...

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How does DoS protection work?

How does DoS protection work?A “denial-of-server” attack is an explicit attempt to deny legitimate users from using a service or computer resource.DoS/DDoS attempts to reach below three goals to make victim/system/server fail to provide service.1. Ma...

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ZenWatch App - How to pair with another device?

ZenWatch App - How to pair with another device?  Note: You can pair multiple Watches to one phone or tablet. However, you can only pair your watch with one phone or tablet at a time.          1. The ZenWatch can be paired with another device on...

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[Troubleshooting] Firmware upgrade failed

[Troubleshooting] Firmware upgrade failedPlease follow the steps below to operate Rescue Mode to fix this problem :(1) Download and install utilityGo to the ASUS Global Website and type in the model name, then click on the model name.1. Click [Suppor...

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[Trouble shooting] Cannot use 3G/4G adapter

[Trouble shooting] Cannot use 3G/4G adapter1. Please go to “3G/4G USB Adapter Support List” to see if router support user’s 3G/4G USB Adapter3G/4G USB Adapter Support List:https://www.asus.com/event/networks_3G4G_support/2. Please make sure router ha...

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[Troubleshooting] USB hard drive cannot be detected on ASUS Router

[Troubleshooting] USB hard drive cannot be detected on ASUS Router1. Please check if the USB hard drive  format and partition size are supported.     Plug-n-Share Disk Support List:ASUS Router Plug-n-Share Disks Compatibility List 2. Please make sure...

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[Wireless] Troubleshooting - My USB printer won't connect

[Wireless] Troubleshooting - My USB printer won't connect1. Please go to compatibility list for printer server on Global website and check if router supports user's printer modelPrinter Support List:https://www.asus.com/event/network/Printer_Server/ ...

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[Troubleshooting] Abnormal WAN LED on ASUS router

[Troubleshooting] Abnormal WAN LED on ASUS routerWhen you use a wireless router to connect to the Internet, you find that Abnormal WAN LED.You can refer to the following steps for simple troubleshooting. 1. Update your firmware regularly to get the l...

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[Troubleshooting] My ASUS router’s WiFi LED light is not ON

[Troubleshooting] My ASUS router’s WiFi LED light is not ONPlease refer to the user manual for detailed definitions of each LED color.Search for the device manual from www.asus.com/support/Example: RT-AC88U  1. Please check if you turned on the WiFi ...

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