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Knowledge Base Articles

[Wireless Router] How to get a Surfshark private key?

[Wireless Router] How to get a Surfshark private key?1.Create a Surfshark account.a. Open ASUS router app, go to "Settings" > VPN > VPN Fusion, click "add profile".b. Find VPN Type and select "Surfshark".c. Click "Create Account", then sign up for a ...

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[Wireless Router] What is VLAN and how to setup in ASUS Wireless Router?

[Wireless Router] What is VLAN and how to setup in ASUS Wireless Router?  A VLAN (Virtual Local Area Network) is a logical network that is created within a larger physical network. VLANs allow you to segment a network into smaller, virtual sub-networ...

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[Guest Network Pro] What is Guest Network Pro?

[Guest Network Pro] What is Guest Network Pro?ASUS Guest Network Pro is an enhanced version of the Guest Network, allowing you to create multiple independent networks and VLAN combinations. It enables different access permissions, bandwidth managemen...

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[Notebook] Troubleshooting - How to fix screen rotation problems

[Notebook] Troubleshooting - How to fix screen rotation problemsIf your laptop is a flip series or 2-in-1 portable series, and then you experience screen rotation problems, please refer to the troubleshooting steps below. Please go to the correspondi...

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[Chromebook] Troubleshooting - How to fix recovery failed problems

[Chromebook] Troubleshooting - How to fix recovery failed problemsIf you have trouble recovering your Chromebook operating system, there are some methods for resolving them. Table of Contents: An unexpected error has occurredPlease remove all connect...

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[Desktop PC] How to install DRAM(Memory) on Motherboard?

[Desktop PC] How to install DRAM(Memory) on Motherboard?Please follow below steps and check the recommended memory configurations in user manual first to improve the stability of the motherboard.Note: Make sure that the system power cord is removed b...

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[Windows 11/10] How to turn on/off Network Discovery

[Windows 11/10] How to turn on/off Network DiscoveryNetwork discovery allows your computer can see other network computers and devices, and is visible to other network computers. This article describes how to turn on or off the network discovery feat...

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[Windows 11/10] Troubleshooting - Unable to Enter Sleep or Hibernate Mode

[Windows 11/10] Troubleshooting - Unable to Enter Sleep or Hibernate ModeApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld If you experience that the device doesn’t go into Sleep or Hibernate modes, please refer to the following ...

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[Chromebook] Start for the first time (ChromeOS OOBE)

[Chromebook] Start for the first time (ChromeOS OOBE)When you turn on your Chromebook for the first time, you will see the Welcome screen (OOBE, Out of Box Experience). OOBE consists of a series of screens to guide you and proceed the basic settings ...

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[Gaming NB] System Diagnostics within MyASUS in UEFI Introduction

[Gaming NB] System Diagnostics within MyASUS in UEFI IntroductionTable of ContentsSystem Diagnostics IntroductionSystem RequirementExecuting System Diagnostics      Into BIOS Utility (UEFI)      System Diagnostics Homepage      Privacy Policy      SS...

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[Motherboard] Common problems of ROG MAXIMUS Z790 APEX

[Motherboard] Common problems of ROG MAXIMUS Z790 APEXWhere can I find the complete information of technical specifications? Tech Specs: https://rog.asus.com/motherboards/rog-maximus/rog-maximus-z790-apex-model/spec/   Hardware configuration and s...

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[ASUS Vivowatch]FAQ for ASUS VivoWatch 5 AERO

[ASUS Vivowatch]FAQ for ASUS VivoWatch 5 AERO[ASUS VivoWatch 5 AERO] Setup and personalization [ASUS VivoWatch 5 AERO] Precautions for wearing ASUS VivoWatch 5 AERO [ASUS VivoWatch 5 AERO] How to Restart and Restore Factory Settings on ASUS VivoWatch...

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[Chromebook] Troubleshooting - ChromeOS Update Failure

[Chromebook] Troubleshooting - ChromeOS Update FailureIf your Chromebook can’t automatically check for and download updates, try to Check for updates yourself. If you experience problems with updates, please refer to the troubleshooting steps below.N...

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