Zenfone 5z suddenly lost signal, stuck on airplane mode

[vince_disameto]

My phone lost signal for both sim cards.tried to uninstall/reinstall the sim, reboot and factory reset the phone but the issue persist. When i try to call outbound,message says turn off airplane mode.

[Kamil]

This is 6z forum but did you try safe mode?
press and hold down the power key In the pop-up menu, touch and hold Power off until the Reboot to message appears.

or some ADB command to switch it off but I am not sure if it works and how its gonna looks on android 9 or 10

here is some thread with the same issue
https://www.asus.com/zentalk/thread-267740-1-1.html

[kikoly]

You can refer to my reply in the link below. This method is useful for a lot of users, but if the problem persists or does not improve, it is still recommended to go to the service center.
https://zentalk.asus.com/en/discussion/7307/no-sim-service-on-my-device

[vince_disameto]

Thanks man.tried it but still not getting signal

[mastershu]

vince.disameto

Thanks man.tried it but still not getting signal

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@vince.disameto its tricky an takes patience but this is what i was told an it worked.... take simcard tray out..... SQUEEZE THE HELL out of the area the tray goes into top of screen an back of phone an while doing it put tray back in an keep squeezing while turning on phone let it go when home screen appears... i had to do it 3x but it worked.... apparently antenna is next to sim tray an it comes loose if taking out sim tray an pushing pin in wrong