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Asus global worried for 50 usd instead of customer?

Ghale
Star I
Hi..
I have purchased zenfone 3 zoom ze553kl Taiwan origin from Chinese online portal a year back.
I am from India bangalore, Asus India is asking to extra payment for service of said, which is on global warranty, it seems Asus India made policy not to service global warranty cellphone but laptop they are willing accept global warranty.
Now I understand the Asus do not want customer to buy global products?
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20 REPLIES 20

LP_ASUS
Community Legend I
Ghale

Do you expect me to send this phone to Taiwan for LCD panel replacement service?

Can Asus help customer being in India? At the cost of 50 usd to Asus India or loose the customer for ever.


View post
You have an active warranty in Taiwan for the device. You can contact ASUS India and ask them what their policy is, but I would imagine they would give you the same information I did. The choice on what you want to do regarding repair service would be yours after a conversation with your local repair center.