No idea if I'm on the right 'board', but here goes ...
I have a relatively new ASUS laptop. Running Windows 10. New to PC.
I'm unable to open an external hard drive (i've tried three); the hard drive isn't showing under MY PC (only the C drive is visible there), yet if I click on 'Bluetooth and devices' it's showing as connected to the USB 3.0 port. However, it's not possible to get into the hard drive from this screen.
I can click the pyramid sign next to the cloud one not far from the battery, and that allows me to disconnect.
But I can access the hard drive(s).
Any ideas what's going on? Many thanks
