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Keyboard and trackpad non-functional until Windows reboot

Shadow351
Star I

I have a Q406D with an infuriating issue. Frequently when waking the computer from sleep, the keyboard and trackpad will be non functional until you restart windows. This occurs multiple times a day when waking the laptop from sleep but not every time. All software is up to date but MyAsus diagnostics finds no issues. This problem has persisted since Windows 10, the computer is now on Windows 11. The problem has occurred since the device was new and in warranty, but support told me the issue sounds like a software problem (since restarting Windows fixes it and it doesn't require a power cycle) and software wasn't covered by the Warranty. It is now out of warranty. Has anyone else experienced this issue and been able to rectify it?

5 REPLIES 5

@Shadow351
If you have confirmed that the issue persists after system restoration, we would recommend bringing the laptop to the repair center for further diagnostics.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be cause