ROG Phone 2 Auto Restart 2 times and freezes

[adityathorat99]

I have been using this phone for past 5 months and everything was perfect but the recent 2 updates screwed the phone and now whenever i start any game, it just randomly restarts itself 2 times. Also it freezes while using any app, the screen just turns black for no reason. Some are saying that this is hardware issue but I'm sure its not, because from the recent updates these things are happening. Please give me any soln or any update that'll fix this issue.

[adityathorat99]

justinakhilak47

https://zentalk.asus.com/en/discussion/32118/rog-phone-2-auto-restart-2-times-and-freezes

Exactly facing the same problem 😔 but for me it restart for 5 or more times very frustrating issue

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My has started to restart for more than 2 times now.. what the hell is wrong. It's a gaming phone which cannot handle this..!! Don't ruin the name guys please look out for this..!!

[Aybz]

I started getting this random restart problem after Android 10 update. Pls fix this..its really frustrating!

[adityathorat99]

Aybz

I started getting this random restart problem after Android 10 update. Pls fix this..its really frustrating!

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These guys are not even responding to us...!!

[ronald1985]

adityathorat99

https://zentalk.asus.com/en/discussion/comment/97679#Comment_97679

If we are getting the same issue after the system update does that mean that its a hardware issue.. definitely its a software problem that needs to be fixed by the ROG team. And from past 1 month i am asking for help but all my posts are getting ignored. Turning off system lighting won't help. I've tried it. Help and look out for this issue Asus..!!

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Thanks for coming back if you have tried. It was a suggestion that was made by another member who had the same issue and it worked for them confirming the problem behind the heating causing it to restart.
Before you get asked to go to a service centre as advised by Gustav_ASUS, is this issue occurring for any apps that you use or is it specific?
The reason why I ask this is before you take the phone to a service centre, they will do a factory reset. So, it's probably best to do that upfront.
Just because you received an update, it doesn't automatically mean its a software issue. People have the same issue prior to updating A10.

[adityathorat99]

ronald1985

https://zentalk.asus.com/en/discussion/comment/97939#Comment_97939

Thanks for coming back if you have tried. It was a suggestion that was made by another member who had the same issue and it worked for them confirming the problem behind the heating causing it to restart.

Before you get asked to go to a service centre as advised by Gustav_ASUS, is this issue occurring for any apps that you use or is it specific?

The reason why I ask this is before you take the phone to a service centre, they will do a factory reset. So, it's probably best to do that upfront.

Just because you received an update, it doesn't automatically mean its a software issue. People have the same issue prior to updating A10.

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This issue started after the system update. And I've noticed one thing that whenever i start any game it restarts fr 2 to 3 times simultaneously, also when I connect it to the charger it does the same. I've tried new ROG 2 charger but same thing happens but, if i use another non Asus charger it works fine. Before the update it was running very very smooth now i cant even open whatsapp while its charging or play any game at any time. Tell me what should I do..?