ROG Phone 2 Auto Restart 2 times and freezes
adityathorat99
Level 1
in ROG Phone 2
I have been using this phone for past 5 months and everything was perfect but the recent 2 updates screwed the phone and now whenever i start any game, it just randomly restarts itself 2 times. Also it freezes while using any app, the screen just turns black for no reason. Some are saying that this is hardware issue but I'm sure its not, because from the recent updates these things are happening. Please give me any soln or any update that'll fix this issue.
Comments
Тоже часто стал зависать и перезагружается (((
А ещё сильно быстра стал садиться аккумулятор
Does the device get hot? If so, try turning off System Lighting as someone has suggested.
At the moment, the advice is to take your device to the service centre.
Exactly facing the same problem 😔 but for me it restart for 5 or more times very frustrating issue
If we are getting the same issue after the system update does that mean that its a hardware issue.. definitely its a software problem that needs to be fixed by the ROG team. And from past 1 month i am asking for help but all my posts are getting ignored. Turning off system lighting won't help. I've tried it. Help and look out for this issue Asus..!!
My has started to restart for more than 2 times now.. what the hell is wrong. It's a gaming phone which cannot handle this..!! Don't ruin the name guys please look out for this..!!
I started getting this random restart problem after Android 10 update. Pls fix this..its really frustrating!
These guys are not even responding to us...!!
Thanks for coming back if you have tried. It was a suggestion that was made by another member who had the same issue and it worked for them confirming the problem behind the heating causing it to restart.
Before you get asked to go to a service centre as advised by Gustav_ASUS, is this issue occurring for any apps that you use or is it specific?
The reason why I ask this is before you take the phone to a service centre, they will do a factory reset. So, it's probably best to do that upfront.
Just because you received an update, it doesn't automatically mean its a software issue. People have the same issue prior to updating A10.
This issue started after the system update. And I've noticed one thing that whenever i start any game it restarts fr 2 to 3 times simultaneously, also when I connect it to the charger it does the same. I've tried new ROG 2 charger but same thing happens but, if i use another non Asus charger it works fine. Before the update it was running very very smooth now i cant even open whatsapp while its charging or play any game at any time. Tell me what should I do..?
What happens if you used a charger that did work and play games? Does it restart then?
Yes it does. The other charger only helps it to keep charging without restarting. But if you start any game , then it restarts and heats up.
I am also facing the same issue along with the so many users.
Believe me I have tried factor reset thrice, downgraded to all the stable version of A10 and reverted back to A9.
There is no help at all, it will restart or black screen whenever I play games or do heavy thing. But it's only happening if I use phone while charging.
It's so frustrating I can't even use the wtsapp.
Like zenfone6 update.167, Rog2 A10 update triggered malfunctioning of the motherboard I believe.
Take your device service center.
I have to do tht also once I reach my home country India.
Not a single person from the Asus Team has Responded.. what the hell..!! I am thinking of selling my phone. In just three months this is the situation..!!!
There's plenty of post about this issue, that has a response from ASUS.
If you haven't already done so, please do a factory reset with no apps install and see if it still happens.
If it still happens after resetting and nothing is installed, then the advice is to take your phone to the service centre.
Same problem I'm facing right now every time I use my phone 30 minutes maybe it always freeze and restart the phone this is the first time when they last update the phone
If it's always happen or regularly, the advice is to take your phone to a service centre.
Every time taking the phone to service centre is not an option. If we are using the device from 6 months and 1st 3 months there was no issue. And in between we get an update and this issue started. Can you please explain how this is a hardware issue. And I've tried factory reset. And speaking of response from asus team. From past 1 month I'm posting my problem like idiot. Every other guy is getting reply. Why cant we..!! If mass of people are facing this issue that means each one of them is having hardware issue.. this means the company's production was not good. Dude this is a software problem and they need to fix it. @Anders_ASUS
Sounds like a motherboard issue to me (not sure tho)
If it restarts often during usage the that's a red flag
If it's still under warranty it'll be replaced for free
Lots of things can change overtime from when you get the phone to the updates.
For example, more applications are installed to the phone and running in the background.
High usage can accumulate heat and the phone is preventing itself from being damaged.
Each updates along with new features come at a cost of battery usage, more memory and disk space. As soon as you run out of these resource, you're phone will restart.
Most importantly, it was an advice given by the moderators, not me.
My oberservation (mine only) is that this is happen regularly on the 8GB RAM variant phones too.
My other phone, Honor 20i has half of the spec list than the ROG2. And also its storage is approx 80% filled. With RAM 20%free that phone can play Pubg smoothly. And a gaming phone whose RAM is 50% free, which has a highend processor, with 50% storage free cant handle a single game. A gaming phone which can't handle games. Thats ironic..!! One more thing, my other phone has approx 190 Apps installed in it, then too it works fine..!!
@Anders_ASUS @Titan_ASUS