Asus Zenfone Max pro m2 bugs and missing feature.

the latest beta update bugs

  1. the sound is not as loud as pie stable the bass is not great
  2. the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer.
  3. camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera.
  4. camera does not have slow motion support the most requested feature by all from the launch of the phone.
  5. no gaming mode as it is launched and advertised as the gaming phone during launch.
  6. the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's
  7. when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background.
  8. the max brightness has been reduced from pie
  9. the screen does not have rounded corner
  10. we cant do direct video calling through sim as this featured is locked in the setting, i don't know why asus is forcing its customer to use their data for video calls as the network itself provide video calling feature to its customer without using their phone data i think their software department are filled with dumb people so they don't have appropriate knowledge about software and other stuff.

further as i found other bugs i will notify it.

Comments

  • Hi rana.vishal73,

    1. the sound is not as loud as pie stable the bass is not great: Does this appear on wired earphone/bluetooth headphones/phone's speaker? Does this appear with media/call/ring/alarm sound? If media, what app/app version are you using? Do you have a music link you can provide as an example? What's the volume level that you feel too low? Was it lower compared to Android Pie or which version?
    2. the audio from headphone is not good as pie plz provide asus Dolby so that we can adjust bass and equalizer: This issue is under investigation. We will notify you once we receive any update on this issue.
    3. camera app is great but the quality of pic is not good the quality of front camera is worst without beautification mode the photo clicked get automatically beautify details are missing in the picture clicked from front facing camera and back camera: Was this behavior same in previous versions? Could you tell us which version it was you feel like it has beautification mode on front camera? Is it missing in both front and back camera?
    4. camera does not have slow motion support the most requested feature by all from the launch of the phone: Sorry, slow motion camera is not supported ZB630KL. We've collected your suggestions to relevant teams to take into consideration on future designs.
    5. no gaming mode as it is launched and advertised as the gaming phone during launch: Thanks for your suggestions. We've collected your suggestions to relevant teams to take into consideration on future designs.
    6. the upload speed from WiFi network does not go beyond 3.5 MB's as my plan support the upload speed of 10 MB's: WIFI speed will be affected by the environment and the corresponding network settings. The actual transmission speed will decrease according to the interference of the signal in the environment.
    7. when we click on whatsapp notification on the notification panel the notification panel does not close it self but the whatsapp is open in the background: This issue is under investigation. We will notify you once we receive any update on this issue.
    8. the max brightness has been reduced from pie: The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.
    9. the screen does not have rounded corner: This issue is under investigation. We will notify you once we receive any update on this issue.
    10. we cant do direct video calling through sim: Sorry, after checking with relevant teams, native video calling is not available on ZB630KL. We suggest that you could use "Google Duo" or other third party apps to video call.


    1. Pubg version is 0.18 the latest version updated on 27 April 2020 the sound from bluetooth headphone is i want say clear but it's ok and the sound from phone speaker is very low further the headphone output is worst as we are not able to hear foot steps and some of the time the firing noise gets too much loud
    2. Further the headphone audio quality is worst and speaker audio quality is worst but if we go to setting- accessibility- audio and on screen text and set mono audio on the sound improve a little of phone speaker but it is very low.
    3. I don't know what is happening but the earpiece audio is also become low during some calls like if someone call from jio to jio the audio is very low but if someone call from airtel to jio the audio quality from earpiece is loud.
    4. I know the setting display light up the screen when we receive notification but when we click on power button to turn off the screen the screen automatically turn on and show up the lock-screen so again i have to press the power button to turn off the screen please check it as soon as possible and solve it.
    5. The biggest issue i have found is overnight battery drain is about 6% and further the battery backup is also not up-to 5 hrs it even less then that and the battery usage show the actual usage but when we calculate the percentage used from that data by clicking on show full device battery usage the percentage consumed and the percentage of battery left their is a big gap between then as the full device usage is less as compared to the percentage of battery consumed.
    6. When ever we keep the phone for charging their is always a notification on the lock screen slow charging and it take longer time to charge as compared to pie.
    7. Further i have also faced connectivity issue while using wifi or mobile data the uploading and downloading speed some time become very low on both wifi and mobile data so i have to restart the phone or turn on the airplane mode to refresh the network it again it start working fine.
    8. Notification bug when ever i am playing clash of clan and message come in whatsapp the notification bar does not slide up further it happen all the time with other apps to the notification slide do not go up by it's own like message notification also do the same thing but when we are in home screen and not using any app the notification panel slide it self up when we click on notification.
    9. after exiting from pubg the home screen take some seconds to come to portrait mode from landscape mode.
    10. The brightness of the screen is too low as compared to pie and the lower brightness is not as much low as we need it very bright during no light situation.
    11. The night light Intensity set to very low but it is not same as pie it feels like the intensity on low mode is high as compared to pie.
    12. Further when i play pubg and slide notification downward and again slide upwards the screen takes me to the home screen i think their is some issue with new gesture as i have also kept it's sensitivity to low then also it respond quickly.


    1. the font camera apply's the beautification mode to the photo when the beautification mode is off.
  • Hi rana.vishal73,

    1. The volume low behavior is expected to be improved through a future firmware update.

    We will notify you once it is released.


    2. Headphone quality is expected to be improved through a future firmware update.

    We will notify you once it is released.


    3. Because of the all-screen display design, the receiver output hole is closer to the edge than the previous design, which may cause different experience from the user. Therefore, when answering the call, please fine-tune the gesture to avoid the ear covering the receiver output hole causing the sound to be low.

    We also suggest that you clean the receiver with a soft brush.


    4. Could you show us a short video of this behavior?

    Do you have any screen protectors installed? If yes, please check if removing the screen protector improves the problem.


    5. 

    To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.


    These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741


    These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546 


    If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.


    6. How long does it take to fully charge?

    We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

    Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

    Furthermore, there are some scenarios that may affect the fast charging status: 

    A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

    B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

    C.      We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

    If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

    If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 


    7. WiFi or data speed will be affected by the environment and the corresponding network settings

    The actual transmission speed will decrease according to the interference of the signal in the environment

    Furthermore, we suggest you troubleshoot the problem by referring to the suggestions:

    https://www.asus.com/support/FAQ/1012408/


    8. We've checked with the relevant team about this behavior. 

    Is your phone originally in horizontal mode, and then you tap the notification, the phone goes to whatsapp in protrait mode?


    9. About how long does it take? Does it appear every time? What's your navigation bar type? Could you show us a short video of the problem?


    10. The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.


    11. Could you show us a screenshot of the intensity level of Night light that you feel is too high?


    12. Are you using gesture navigation? We tested gesture navigation on PUBG, and after swiping the notification panel down, then swipe it up, it doesn't take us to the home screen, only after swiping it up the second time does it take us to the home screen.

    Thank you. 🙂

  • Yes in previous and the latest version both have this issue.

  • rana.vishal73rana.vishal73 Level 2
    edited June 16

    3 . As said above if it would be the receiver issue the how come when someone calls from other network like airtel to jio the audio is loud enough but when someone call from the same operator the audio quality decreases if it would be receiver issue then we can see it in each and every call this issue was present in pie also and now continued to Android 10 but it was not present in Oreo update.

    4 . If we enable new notification option by going to setting - display - advance - lock screen display then we press lock screen button then the screen flashes again see video for more details


    5 . idle battery drain is the old issue of asus zenfone max pro m2

    6 . I don't know the exact charging time but it is some what slow compared to pie.

    8 . Notification bug when ever i am playing clash of clan and message come in whatsapp the notification bar does not slide up further it happen all the time with other apps to the notification slide do not go up by it's own like message notification also do the same thing but when we are in home screen and not using any app the notification panel slide it self up when we click on notification.


    9 . after exiting from pubg the home screen take some seconds to come to portrait mode from landscape mode.


    11 . it cannot be noticed in the screenshot just compare pie with android 10 you would come to know when we keep night mode on and at the lowest point you can see the difference.

    12 . That issue occurs after constant playing of pubg means after playing pubg for more than 30 minutes before we have to swipe twice to go to home screen but after 30 minutes a single swipe take us to home screen.

    13 . Fingerprint swipe up and down for notification gesture is also missing.

    14 . Multi-user option is still not added in the setting why this is present in each and every stock android phone.

    15 . I don't know about your software team but i think they don't know programming as they are not adding any new feature but they are also not capable to solve bugs therefore each and every update gives new bugs to the phone if you want to give bugs then give bugs with some newly added features.

    16 . Taking future product suggestion is OK but what about the existing users who do not get the real stock android features and the company calls it pure stock android phone then why we are limited to the features of stock android you can see Motorola as a brand with pure stock android feature they have added extra features too but your team members aren't capable of giving the basic stock android feature further you are removing some of the useful feature of stock android and you are saying we would consider for future design is it a joke.

    17 . Native video calling even android one device support it but your developer eat money from google so they are not giving us this feature and promoting google app which uses data so plz provide us free data too so that we can seamlessly use google duo without worrying about the data.

    18 . If your developer can't provide slow motion camera so how 3rd party apps are capable of recording slow motion video is it a joke or you are making your customer fool.

    19 . This would be mine last asus phone because this company only make fun of their customer as their software team is just a shitty people playing games around the corner but can't give new features can't add the new stock features they can only remove the basic feature and say it won't support your device then how come custom os developer can make it possible.

    20 . The joke statement by asus which they always give that their team is working round the clock then how come an android 10 update which was launched on 3 September 2019 officially and beta version released on 31st jan 2020 now the month is june which means 5 months have gone and your team which is working round the clock are unable to solve bugs now round the clock dose not effect me because it is the last update and it is my last asus phone further i won't suggest this brand to anyone.

    Further all the link are attached of the video you can review it.

  • Hi rana.vishal73,

    8.Thanks for your information. After checking with relevant teams, this behavior may appear when using horizontal/portrait apps and tapping notifications from portrait/horizontal apps, and it is confirmed to be a Google behavior. Thanks for your understanding.

  • veeharish2005veeharish2005 Level 3
    edited July 1

    14. Multi user feature is disabled by default in android asop and manufacturer's has to do a lot of work to get it to work (source:https://source.android.com/devices/tech/admin/multi-user )

  • Bro each and every stuff needs coding so plz don't give such dumb reasons, google has even provided the codes to activate this feature in asop plz do some homework and then come here.

  • The thing is there is no code for that feature in asop. 

    The Manufacturer first has to change the code which is in the asop with the code which is given by Google. 

    second they have to make a setting's page for the feature and have to code a lot to make the features in the settings to work.

    third they have to make some changes to the lock screen and the ui of the phone to make the features work.

    Forth they have to test the feature because this feature creates a partition for the second user or guest and this partition has to access android files the same way as the main user or restricted way . which can create a lots of instability and bugs

    If you telling that every android one devices have this feature then you have to know the difference between asop and android one.

    Android one: the manufacturer gets the android package directly from Google with every feature which is introduced in android. The only work the manufacturer has to do is to optimize the firmware for its devices. this is why android one phone's get android upgrade faster.

    Asop: every manufacturer except android one phone's uses asop which does not every feature which is introduced in android because android has a lot of features which are optional and if the manufacturer wants to enable those features they have to do a lot of work to enable those features.

  • Bro, first you said their is no code used and in second line you mentioned the code given by google i think you are not clear by your words bro i am using android phone from when it was launched and i have also created custom rom for my micromax phone just by customizing others custom rom and adding in it new feature which i want, bro first of all you don't know how rom works if you apply 1 code you don't have to write that code again and again in android and asop is not that much complicated that you have written so first learn some coding then put your valuable comment.

    for android asop each and every coding is available in android open source forum you can use that and create your own custom rom with multi-user option and you can also update its security patch its not that much complicated you just need basic coding knowledge which you can easily get in youtube.

  • veeharish2005veeharish2005 Level 3
    edited July 2

    Oh sorry bro, I have not created a custom rom myself but I have some experience in coding. I read article's in android developer website in my free time so when I saw your post I reread the article and posted that comment but the information about android one is true, so forgive me for the misinformation I posted 🙏.

  • Oh sorry bro ,I have never created any custom rom myself but I do have some experience in coding. I read article's in the android developer website in my free time that is why when i saw your comment I just reread the article about multi user feature and just posted what I understood. But the android one information is true.so please forgive me for the misinformation I posted 🙏.

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