ASUS ZENFONE MAX PRO M2 ANDROID 10 ( STABLE / DEVELOPER VERSION) Bugs

[BANIK_AJAY]

i was found Android 10 STABLE / DEVELOPER VERSION Same Bugs .
1. Customies your ZB630KL It is showing. Even I try all customized.
2. The search button was not fixed when I scroll down and scroll up then search button was moved.
3.The sound was not fixed. When I try to full sound. The sound was not good but when I try to sound medium then I can't even hear. And also my headphones sound was not good it seems like the sound was bold it not soft and it too irritating. that bcz i can't even play game bcz of sound . that foot step was not clear.
4. Again Corner problem. corner was not round. fix this bugs as soon as possible.

[Y_ASUS]

Hi rana.vishal73,
Is your phone ZB630KL version 17.2018.2004.424?
while playing pubg the sound is not clear at all: 
Does this appear on wired earphone/bluetooth headphones/phone's speaker?
Do you mean the volume is too low? 
Could you tell us the PUBG version and what kind of sound is not clear?
5th setting-display-advance-lock screen display-new notifications, 
This setting will light up your screen when you receive notifications. 
Could you help us explain the unexpected behavior?
4th the corner of the screen are not perfectly round
We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.
6th their is a bug in notification panel when ever we are using other app and notification arrives and we slide notification panel down and click on the notification the notification panel take to the notification app but the notification panel does not slide itself up after taking to the notification:
We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.
Could you tell us the apps/notification type that have this behavior?
Thank you 🙂

[rana_vishal73]

Y_ASUS

Hi rana.vishal73,

Is your phone ZB630KL version 17.2018.2004.424?

while playing pubg the sound is not clear at all: 

Does this appear on wired earphone/bluetooth headphones/phone's speaker?

Do you mean the volume is too low? 

Could you tell us the PUBG version and what kind of sound is not clear?

5th setting-display-advance-lock screen display-new notifications, 

This setting will light up your screen when you receive notifications. 

Could you help us explain the unexpected behavior?

4th the corner of the screen are not perfectly round

We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.

6th their is a bug in notification panel when ever we are using other app and notification arrives and we slide notification panel down and click on the notification the notification panel take to the notification app but the notification panel does not slide itself up after taking to the notification:

We've checked with the relevant team about this, and we will notify you once we receive any news on this issue.

Could you tell us the apps/notification type that have this behavior?

Thank you 🙂

View post

Pubg version is 0.18 the latest version updated on 27 April 2020 the sound from bluetooth headphone is i want say clear but it's ok and the sound from phone speaker is very low further the headphone output is worst as we are not able to hear foot steps and some of the time the firing noise gets too much loud
Further the headphone audio quality is worst and speaker audio quality is worst but if we go to setting- accessibility- audio and on screen text and set mono audio on the sound improve a little of phone speaker but it is very low.
I don't know what is happening but the earpiece audio is also become low during some calls like if someone call from jio to jio the audio is very low but if someone call from airtel to jio the audio quality from earpiece is loud.
I know the setting display light up the screen when we receive notification but when we click on power button to turn off the screen the screen automatically turn on and show up the lock-screen so again i have to press the power button to turn off the screen please check it as soon as possible and solve it.
The biggest issue i have found is overnight battery drain is about 6% and further the battery backup is also not up-to 5 hrs it even less then that and the battery usage show the actual usage but when we calculate the percentage used from that data by clicking on show full device battery usage the percentage consumed and the percentage of battery left their is a big gap between then as the full device usage is less as compared to the percentage of battery consumed.
When ever we keep the phone for charging their is always a notification on the lock screen slow charging and it take longer time to charge as compared to pie.
Further i have also faced connectivity issue while using wifi or mobile data the uploading and downloading speed some time become very low on both wifi and mobile data so i have to restart the phone or turn on the airplane mode to refresh the network it again it start working fine.
Notification bug when ever i am playing clash of clan and message come in whatsapp the notification bar does not slide up further it happen all the time with other apps to the notification slide do not go up by it's own like message notification also do the same thing but when we are in home screen and not using any app the notification panel slide it self up when we click on notification.
after exiting from pubg the home screen take some seconds to come to portrait mode from landscape mode.
The brightness of the screen is too low as compared to pie and the lower brightness is not as much low as we need it very bright during no light situation.
The night light Intensity set to very low but it is not same as pie it feels like the intensity on low mode is high as compared to pie.
Further when i play pubg and slide notification downward and again slide upwards the screen takes me to the home screen i think their is some issue with new gesture as i have also kept it's sensitivity to low then also it respond quickly.

[Y_ASUS]

Hi rana.vishal73,
2. The search button was not fixed when I scroll down and scroll up then search button was moved.
Thanks for your video. This is a normal behavior and belongs to a new design in Android 10. Once you scroll down, the search bar will appear. Thank you.

[Rameez221]

Enable Asus video call in Android 10 stable

[Y_ASUS]

rana.vishal73

https://zentalk.asus.com/en/discussion/comment/86329#Comment_86329

1. Pubg version is 0.18 the latest version updated on 27 April 2020 the sound from bluetooth headphone is i want say clear but it's ok and the sound from phone speaker is very low further the headphone output is worst as we are not able to hear foot steps and some of the time the firing noise gets too much loud
2. Further the headphone audio quality is worst and speaker audio quality is worst but if we go to setting- accessibility- audio and on screen text and set mono audio on the sound improve a little of phone speaker but it is very low.
3. I don't know what is happening but the earpiece audio is also become low during some calls like if someone call from jio to jio the audio is very low but if someone call from airtel to jio the audio quality from earpiece is loud.
4. I know the setting display light up the screen when we receive notification but when we click on power button to turn off the screen the screen automatically turn on and show up the lock-screen so again i have to press the power button to turn off the screen please check it as soon as possible and solve it.
5. The biggest issue i have found is overnight battery drain is about 6% and further the battery backup is also not up-to 5 hrs it even less then that and the battery usage show the actual usage but when we calculate the percentage used from that data by clicking on show full device battery usage the percentage consumed and the percentage of battery left their is a big gap between then as the full device usage is less as compared to the percentage of battery consumed.
6. When ever we keep the phone for charging their is always a notification on the lock screen slow charging and it take longer time to charge as compared to pie.
7. Further i have also faced connectivity issue while using wifi or mobile data the uploading and downloading speed some time become very low on both wifi and mobile data so i have to restart the phone or turn on the airplane mode to refresh the network it again it start working fine.
8. Notification bug when ever i am playing clash of clan and message come in whatsapp the notification bar does not slide up further it happen all the time with other apps to the notification slide do not go up by it's own like message notification also do the same thing but when we are in home screen and not using any app the notification panel slide it self up when we click on notification.
9. after exiting from pubg the home screen take some seconds to come to portrait mode from landscape mode.
10. The brightness of the screen is too low as compared to pie and the lower brightness is not as much low as we need it very bright during no light situation.
11. The night light Intensity set to very low but it is not same as pie it feels like the intensity on low mode is high as compared to pie.
12. Further when i play pubg and slide notification downward and again slide upwards the screen takes me to the home screen i think their is some issue with new gesture as i have also kept it's sensitivity to low then also it respond quickly.

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Hi  rana.vishal73,
We replied to you here:

Y_ASUS

Hi rana.vishal73,

1. The volume low behavior is expected to be improved through a future firmware update.

We will notify you once it is released.

2. Headphone quality is expected to be improved through a future firmware update.

We will notify you once it is released.

3. Because of the all-screen display design, the receiver output hole is closer to the edge than the previous design, which may cause different experience from the user. Therefore, when answering the call, please fine-tune the gesture to avoid the ear covering the receiver output hole causing the sound to be low.

We also suggest that you clean the receiver with a soft brush.

4. Could you show us a short video of this behavior?

Do you have any screen protectors installed? If yes, please check if removing the screen protector improves the problem.

5. 

To monitor the battery usage, please go to Settings>>Battery>>More>>Battery usage, and stop or reinstall the high battery usage apps.

These are our suggestions to improve the battery drain problem: https://www.asus.com/IN/support/FAQ/1041741

These are our tips to maintain a healthy battery using habit: https://www.asus.com/in/support/FAQ/1009546 

If your phone is over one year of use, you may go to service center to check the battery health (life cycle remain), and check if replacing a new battery is needed.

6. How long does it take to fully charge?

We would like to understand whether you're using the ASUS original charger. We suggest that you try with new cables and check again. 

Please also note that "fast charging/charging rapidly" appears after a few minutes when you plug in your charger. Please make sure to check your lock screen after a few minutes.

Furthermore, there are some scenarios that may affect the fast charging status: 

A.   If the system is under high resource usage (high temp) or the battery level is over 85%, the device will trigger a protection mechanism, which lowers the charging current.

B.   Check if there is some object or stain in the charging port. We recommend to use a soft brush to clean the charging port.

C.      We recommend to test charging in safe mode. How to enter safe mode: https://www.asus.com/IN/support/FAQ/1005163

If in safe mode, the problem is not observed, the system performance may be affected by 3rd apps. We recommend to factory reset the system. 

If the charging status is still unstable in safe mode, we recommend to go to repair center for further checking. 

7. WiFi or data speed will be affected by the environment and the corresponding network settings

The actual transmission speed will decrease according to the interference of the signal in the environment

Furthermore, we suggest you troubleshoot the problem by referring to the suggestions:

https://www.asus.com/support/FAQ/1012408/

8. We've checked with the relevant team about this behavior. 

Is your phone originally in horizontal mode, and then you tap the notification, the phone goes to whatsapp in protrait mode?

9. About how long does it take? Does it appear every time? What's your navigation bar type? Could you show us a short video of the problem?

10. The brightness curve is designed differently from Android Pie. It has been confirmed by relevant teams that the brightness design in Android 10 is a normal behavior. Users would not have to worry.

11. Could you show us a screenshot of the intensity level of Night light that you feel is too high?

12. Are you using gesture navigation? We tested gesture navigation on PUBG, and after swiping the notification panel down, then swipe it up, it doesn't take us to the home screen, only after swiping it up the second time does it take us to the home screen.

Thank you. 🙂

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Thanks 🙂