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ASUS ROG Flow SHUT OFF ISSUE CANT TURN BACK ON

Kevin_Costa
Star I
Good Afternoon Everyone.
Model Number: GZ301ZE-DS91-CA
I have had major issues with my laptop this past 2 days.
While playing games my laptop would shut off, its not that hot, and it shuts off. No warning nothing. Im not running any intensive and it shuts off.
When I say it "shuts off" I mean everything closes, fans stop, done. Nothing. Black Screen. I try to turn it on, the keyboard lights up, no fan...... Doesnt boot, just black screen. Do it multiple times. Try holding the power button for 40 seconds, nothing. Then once the keyboard kept lighting on and off for 10 minutes until I unplugged it where it stopped. It doesnt turn on for 20 mins. After I can finally turn it back on, I go on fortnite on performance mode, 5 mins later, shuts off. Black Screen. Im currently typing on it but It probably wont be on for much longer.

I cant almost use my laptop anymore without it shutting off. It is a major issue. I have never done anything stupid to it. Almost new. Got it in May-June. So almost new. Need it for school.

Any Suggestions/Ideas are REALLY appreciated. Thanks and have a good night to you all.
11 REPLIES 11

Kevin_Costa
Star I
Danishblunt

@Kevin Costa

Hello there, the reason your notebook is shuttin down is due to overheating. Updating drivers and such will do absolutely nothing for you. Instead you need to find the root cause of the overheat and fix it, typically it's an easy fix and only requires thermal paste and/or thermal pads and a screwdriver.

There are 2 tools that can help you find the cuplrit, 1 is afterburner the 2. is hwinof64. I recommend the latter because it has vast information about all your sensors. You can find some guides on youtube how to use either.

What you need to look for first is the CPU and GPU, check if either run particularly hot. Playing a game for just a minute or two should be enough to give you an idea if either is getting to hot.

If none of these 2 are to hot, check how hot the SSD is (only possible in HWinfo64), if all 3 are within normal temps, the main cuplrit is most likely the VRM's getting to hot and probably lack a thermal pad, if this is the case, then you need to report back.

Once you know which component is to hot, report back, I can guide you what to buy for best bang for the buck and performance in terms of cooling, wheter its thermal paste or thermal pad.

Note that if you use your notebook as a gaming device, repasting it every 6months is a very good idea, as thermal paste usually lose a good chunk of their cooling capabilities around that time.


View post
It’s not overheating. I just turn on the computer and it does it. I believe it has something to do with the power cable/power supply. When I have it plugged in this is where the issues start

Kevin_Costa
Star I
willjoe2442

First, make sure to disconnect all the cables and drivers connected to the laptop. Start by doing a hard reboot: Unplug the AC adapter, then press and hold the power button for 20 seconds. Then, try booting it up again. Next is to try a different AC adapter that has the same voltage and see if it will boot up or not.

Regards,

Will


View post
I don’t have another ac adapter

Danishblunt
Hall of Fame I
Kevin Costa

https://zentalk.asus.com/en/discussion/comment/229409#Comment_229409

It’s not overheating. I just turn on the computer and it does it. I believe it has something to do with the power cable/power supply. When I have it plugged in this is where the issues start


View post
So on battery it runs normal?
If so then it defnitely sounds like overheating vrms to me.

Kevin_Costa
Star I
Danishblunt

https://zentalk.asus.com/en/discussion/comment/229433#Comment_229433

So on battery it runs normal?

If so then it defnitely sounds like overheating vrms to me.


View post
Well now what?

Do I send it in for repair? It’s still in warranty

Danishblunt
Hall of Fame I
Kevin Costa

https://zentalk.asus.com/en/discussion/comment/229456#Comment_229456

Well now what?

Do I send it in for repair? It’s still in warranty


View post
Its more or less up to you, I think the thermal goop or whatever it is they used to put on the VRM's might just gone bad now, or rather is sounds very much like thats the issue in your case. Normally its a very easy process but I forgot that these notebooks actually have liquid metal instead of thermal paste, which means its up to you if you want to deal with the liquid metal.