Asus Zenfone 5z giving distorted and broken sound performance on JBL tune 230NC TWS, need help

subon10subon10 Level 1
edited August 14 in ZenFone 5 Series

Asus Zenfone 5z giving distorted and broken sound, stuttering sometimes, reset and restart did not solve problems. However, other wireless headphone ( JBL endurance run BT and Logitech wireless) working fine with the phone. Whereas, JBL tune 230NC TWS working with other phones.

Reset TWS, restart phone, clearing Bluetooth cache done. Did not help.

So, it would seem that Asus Zenfone 5z and JBL tune 230 NC TWS are not working with each other.

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Comments

  • Hi, we request you to provide us your device's latest firmware version. You can follow the below instructions to do the same: Settings -- About -- Software Information.

  • subon10subon10 Level 1

    Under software information that's all is there... hope it helps... thanks

  • subon10subon10 Level 1

    Here's the hardware information also...just in case...

  • subon10subon10 Level 1

    Hi... can anyone please help with above details... thanks

  • Hey, this can be a compatibility issue. As not each and every 3rd party accessory can work together. We have taken this as feedback and forwarded it ahead.

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