Thank you for the information.
I have reported your case and waiting for the solution.
Hello i did the update everything is fine now ! thanks you
Dear @Blake_ASUS ,
I have the same issue. Every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.
My sn has also changed to: ssn12345678901234567
Could you send me the fix please.
model : TUF Gaming A15 (FA506QM.307)
The case has been reported. I will keep you updated.
Dear @Blake_ASUS ,
Same issue here like the others. the wrong SN and the problem with Fn+Arrow up & down.
Here are my system details
BIOS ver- FA506QR.408
SN - MyASUS (SSN12345678901234567)
Sticker on the laptop- LCNRCX01H87051B
Would you like to send me mail to [email protected]?
Thank you for sharing the information.
I have report your case.
Hello I'm having the exact same issue.
The FN+arrow keys does not work to change the rgb lightning.
I have the bios version 307 and the laptop is a FA506QM
From what I've read, I should update the bios with a version you can send me ?
I can provide my serial number in PM.
Thanks for your help!
Please check your PM.
I'm having the same issue here. My SN number is incorrect (SN1234...) and I am not able to turn off keyboard light.
May I kindly ask for your support?
I'm facing the same problem with everyone.
every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.
imy bios sn also changed to number :ssn12345678901234567
could you send me the fix please.
model : TUF A17 FA706QM-HX034T
bios version 307
I have reported your case.
model : TUF A15 FA506QM-HN016
Your case has been reported, will keep you updated.
hello, what about my problem?
Please understand that the case was reported on Friday, and none is working on weekends.
I will keep you updated when the solution is out for you.
Thank you very much.
Hello @Blake_ASUS, I HAVE THE SAME PROBLEM, fn + arrows not working and SN changed.
GX502GW Zephyrus S
Your fast response and actions will be highly appreciated
Can you help to open a new post?
And please kindly help to verify below inquiries
1.When and how did you update BIOS 312?
BIOS 312 was released in July and you installed it by EZ flash or BIOS installer under Windows or through Windows update
2.Please share a screenshot of BIOS or MyASUS that you found the SN has been changed.
And I have sent you PM to ask for your correct SN, please help to check it.
Hi there! @Blake_ASUS@Falcon_ASUS I have the same problem as everyone, every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard. 2021 ASUS TUF Gaming A15 FA506QM
My bios 307 SN also changed to :12345678901234567
Oh and a new one too, when I put my laptop to sleep, either by closing the lid or through start menu, the LED indicator just stays on instead of "pulsing" on and off like it used to, the hard drive LED indicator keeps blinking as well.
Is it possible to get a fix for those issues?