ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-19-2021 09:42 AM
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting.
Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked.
Plugged in the charger, the led indicator was also not working.
I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake.
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.
Update 1 : Day 2 Of The Problem: (20 August, 2021)
I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.
Some images for reference:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-30-2021 02:53 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-30-2021 02:54 PM
ghyzriellgalez06Submittee mine on 2, fully repaired on 25 and got mine on 26https://zentalk.asus.com/en/discussion/comment/188343#Comment_188343
It depends to your region, how long the shipment of spare parts take, and the service center on how long they will repair it
View post

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-30-2021 09:01 PM
ghyzriellgalez06in short Asus aftersale is utter gutter, i live in one of the biggest city in North-Eastern Region of India. Here, Xiaomi takes 10 days at max to order parts + fixing stuffshttps://zentalk.asus.com/en/discussion/comment/188343#Comment_188343
It depends to your region, how long the shipment of spare parts take, and the service center on how long they will repair it
View post
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-04-2021 09:13 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-04-2021 10:20 PM
I mean if they can't repair a phone why the hell they are into mobile manufacturing business...such a shitty company..buying asus ROG 5 was my biggest mistake.
