Case and individual earphone battery not showing

[ZT-2617bc03]

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Model Name: ROG Phone 3
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My phone doesn't show the battery of my TWE case or the individual earphones. I've tried it with Galaxy Buds Live and Oneplus buds Z. They both work fine on other phones. How I can fix this? I'm on Android 11.

[Saifuddin]

Danishblunt

https://zentalk.asus.com/en/discussion/comment/183022#Comment_183022

Since it doesnt seem to be an ASUS bug, it looks like you might need to factory reset your phone, probably something bugged when you upgraded from A10 to A11, Androids update mechanism isnt exacly great.

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ZT-2617bc03

https://zentalk.asus.com/en/discussion/comment/183009#Comment_183009

Hey! I followed the steps but it didn't work.

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Also try factory resetting the buda themselves

[ZT-2617bc03]

I've factory reset my phone and my earbuds. Nothing happened. @Gustav_ASUS

[Gustav_ASUS]

@ZT-2617bc03 Then I suspect it's an Android thing. AFAIK we're adhering to stock Android 11 behavior for this feature. Might be that OP and Samsung (very likely since it's their product) have manually added support for your specific model.

[ZT-2617bc03]

Gustav_ASUS

@ZT-2617bc03 Then I suspect it's an Android thing. AFAIK we're adhering to stock Android 11 behavior for this feature. Might be that OP and Samsung (very likely since it's their product) have manually added support for your specific model.

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I get that but it didn't work for me with OnePlus Buds Z either.